Restoration Supervisor

ServiceMaster Clean of Fraser Valley; Town of Brookhaven (NY); On-site; USD 15,153 - 20,664; Part time

Job summary

A leading restoration service company in Town of Brookhaven is seeking a Restoration Supervisor to coordinate and supervise work on service projects. Responsibilities include ensuring quality control, managing customer satisfaction, and training technicians. Ideal candidates have at least 1 year of experience in the cleaning or restoration field and must possess a valid driver's license. This position offers a compensation range of $11.00 - $15.00 per hour.

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• Valid driver’s license.
• Ability to lift up to 50 pounds regularly and up to 100 pounds with assistance.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage the customer and client experience and track overall satisfaction.
• Communicate clear expectations to restoration technicians.

Skills

Coordination and supervision

Customer satisfaction management

Safety compliance

Physical stamina

Education

High school diploma/GED

Job description

About the Role

And more! As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law
• Must be 18 years old or older
• Must be willing and able to commute to the office
• Must be willing to work weekend shifts
• Must be available to work evening shifts during the week (Monday-Friday)

Compensation: $11.00 - $15.00 per hour