Restaurant Team Leader & Guest Experience Coach

Dhanani Group Inc; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund for employees

Employee discount program

Provider finder/cost estimator tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Chicago is seeking a motivated supervisor/manager to lead daily operations. You’ll focus on delivering exceptional guest experiences while coaching and developing the team to excellence across service, cleanliness, and quality standards.

The role emphasizes teamwork, training, and cost-conscious operations in a fast-paced environment. Join us to contribute to a high-performing Burger King restaurant and advance within a growing franchise.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of supervisory experience.
• Excellent guest service skills demanded.
• Ability to work in a fast-paced environment.
• Effective communication with guests and team.

Responsibilities

• Develop Servant Leaders - puts your people and restaurant first—not yourself.
• Create Memorable Experiences - creates a service experience so good the guest can’t wait to come back to Burger King.
• Administration - maintains balance between high-quality service and financial goals.
• Welcomes new team members and provides training needed.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures ongoing training and coaching for team members.
• Builds the capability of shift supervisors for next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors - train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are met.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC is met.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory and creates product orders.
• Evaluates and implements cost controls.
• Monitors people charts and planning and makes adjustments.
• Creates and monitors schedules and onboarding processes.
• Implements action plans to address employee needs and operational assessments.

Skills

Guest service

Fast-paced environment

Communication

Conflict resolution

Team motivation

Education

High school diploma or equivalent

Job description

Burger King in Chicago is seeking a motivated supervisor/manager to lead daily operations. You’ll focus on delivering exceptional guest experiences while coaching and developing the team to excellence across service, cleanliness, and quality standards.

The role emphasizes teamwork, training, and cost-conscious operations in a fast-paced environment. Join us to contribute to a high-performing Burger King restaurant and advance within a growing franchise.