Restaurant Team Leader & Coach

Dhanani Group Inc; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund for emergencies

Employee discount program

Provider cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Dhanani Group Inc., owner of Burger King restaurants in the Chicago area, is seeking a hands-on supervisor to lead teams and deliver excellent guest experiences. You will coach staff, manage shifts, and help maintain quality and safety standards in a fast-paced environment.

The role emphasizes training new team members, running effective huddles, and driving performance while balancing guest satisfaction with financial goals. Join a growing franchise that values service and results.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first—not yourself.
• Create Memorable Experiences—creates a service experience so good guests can’t wait to come back.
• Administration—balances high‑quality guest experience with financial goals.
• Welcomes new team members and provides them with training.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds shift supervisor capability for next level.
• Monitors Speed of Service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are delivered.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC goals.
• Ensures accurate daily numbers, cash handling and HACCP logs.
• Reviews inventory and cost controls.
• Monitors people charts and production planning; makes adjustments.
• Creates and monitors schedules and onboarding processes.
• Implements action plans addressing employee needs and Operational Assessments.

Skills

Team leadership

Guest service

Communication

Education

High school diploma or equivalent

Job description

Dhanani Group Inc., owner of Burger King restaurants in the Chicago area, is seeking a hands-on supervisor to lead teams and deliver excellent guest experiences. You will coach staff, manage shifts, and help maintain quality and safety standards in a fast-paced environment.

The role emphasizes training new team members, running effective huddles, and driving performance while balancing guest satisfaction with financial goals. Join a growing franchise that values service and results.