Restaurant Team Leader — Growth & Training Focus

Dhanani Group Inc; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider cost estimator tool

Wellness program

Pregnancy planning tool

Job summary

Burger King is seeking a Restaurant Shift Supervisor in Chicago to lead a fast-paced team and ensure exceptional guest experiences. You will train staff, coach team members, and drive service quality while balancing costs and operations.

The role requires high school diploma and 1–2 years of supervisory experience, with availability for all shifts. Join a growing Burger King franchise focused on teamwork, training, and delivering clean, welcoming dining environments.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first—not yourself.
• Create Memorable Experiences—creates a service experience so good guests can’t wait to come back.
• Administration—maintains balance between high-quality employee/guest experience and financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors for next level.
• Consistently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Keeps restaurant welcoming and clean.
• Ensures product quality and operations standards are delivered.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC goals.
• Ensures accuracy of daily numbers, cash handling and HACCP logs.
• Reviews inventory and orders to optimize costs.
• Evaluates cost controls and adjusts as needed.
• Monitors people charts and production planning and makes adjustments.
• Creates and manages schedules and onboarding for new hires.
• Implements action plans addressing employee needs and Ops Assessments.

Skills

Supervisory

Guest service

Team leadership

Communication

Education

High School Diploma

Job description

Burger King is seeking a Restaurant Shift Supervisor in Chicago to lead a fast-paced team and ensure exceptional guest experiences. You will train staff, coach team members, and drive service quality while balancing costs and operations.

The role requires high school diploma and 1–2 years of supervisory experience, with availability for all shifts. Join a growing Burger King franchise focused on teamwork, training, and delivering clean, welcoming dining environments.