Restaurant Team Lead — Lead Shifts & Guest Experience

iServ, LLC; Belleview (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) with company match

Life insurance

Team member discounts

Job summary

iServ, LLC is seeking an on-site Team Lead for Sonny's BBQ in Belleview, FL. The role drives shift operations, supports the management team, and leads by example to deliver exceptional guest experiences in a fast-paced, people-first environment.

You will oversee opening/closing, mentor staff, maintain food safety and service standards, and work across front and back of house. Eligible candidates should be 21+, with reliable transportation and background checks.

Qualifications

• Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant
• General understanding of all full-serve restaurant operations (front and back of house) as well as financial management
• Passion for hospitality and creating memorable guest experiences
• A natural leader who puts people first
• Someone who thrives in a team environment and leads by example
• Strong communicator with a positive, solutions-focused mindset
• Ability to stay organized and energized in a fast-paced setting
• Minimum 21 years of age with a valid driver’s license. Must be able to pass driver insurability check and have reliable transportation
• Ability to maintain a flexible schedule and cover shifts on busy days/special events
• Must be able to submit and pass a background check & drug test

Responsibilities

• Lead assigned shifts and help keep the restaurant running smoothly
• Perform opening and closing responsibilities as assigned
• Support the Management Team with daily restaurant operations
• Set the tone for the shift by leading with energy, consistency, and a positive attitude
• Coach, support, and develop team members throughout the shift
• Help onboard and train new team members
• Make sure guests receive friendly, timely, and consistent service
• Maintain expectations for food quality, food safety, cleanliness, and restaurant operations
• Help identify and resolve guest concerns
• Communicate team performance, concerns, and opportunities to restaurant management
• Reinforce iServ’s mission, values, and expectations through your own leadership
• Support both front of house and back of house operations as needed
• Operate the point of sale system and assist guests when needed
• Step in wherever needed to support the team and the needs of the restaurant
• Perform other responsibilities as assigned based on business needs

Job description

iServ, LLC is seeking an on-site Team Lead for Sonny's BBQ in Belleview, FL. The role drives shift operations, supports the management team, and leads by example to deliver exceptional guest experiences in a fast-paced, people-first environment.

You will oversee opening/closing, mentor staff, maintain food safety and service standards, and work across front and back of house. Eligible candidates should be 21+, with reliable transportation and background checks.