Restaurant Team Lead: Growth, Guest Experience & Mentorship

Paycom - ATS; Gainesville (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO

Work-life balance

401(k) with employer match

Health insurance

Life insurance

Food discounts

Development opportunities

Team Chaplains / iServ Cares

Community service opportunities

Job summary

iServ Group, a multi-brand hospitality company based in Ocala, FL, is seeking a Sonny's BBQ Restaurant Team Lead for Gainesville. You will guide the team through each shift, ensuring outstanding guest experiences and a culture that supports growth and integrity.

Lead by example in a fast-paced environment, mentor team members, ensure safety and cleanliness, and partner with management to drive operations to a high standard. This on-site role offers PTO, benefits, and development opportunities.

Qualifications

• Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant
• Understanding of full-serve operations (FOH/BOH) and financial management
• Passion for hospitality and creating memorable guest experiences
• A natural leader who puts people first
• Someone who thrives in a team environment and leads by example
• Strong communicator with a positive, solutions-focused mindset
• Ability to stay organized and energized in a fast-paced setting
• Minimum 21 years of age with a valid driver's license; must pass driver insurability check and have reliable transportation
• Ability to maintain a flexible schedule and cover shifts on busy days/special events
• Must be able to submit and pass a background check & drug test

Responsibilities

• Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations
• Lead shifts with energy, clarity, and a commitment to excellence in both service and operations
• Create a fun, engaging, and welcoming environment for guests and team members alike
• Model and reinforce iServ's mission, values, and culture in every interaction
• Promotes a culture that inspires improvement; continually develops and mentors team members under his/her direction and is directly responsible for their success
• Support onboarding and training of new team members
• Ensure food safety, cleanliness, and operational standards are consistently met
• Communicate effectively with management on team performance and opportunities
• Jump in where needed - whether assisting guests, running POS, or supporting the kitchen

Job description

iServ Group, a multi-brand hospitality company based in Ocala, FL, is seeking a Sonny's BBQ Restaurant Team Lead for Gainesville. You will guide the team through each shift, ensuring outstanding guest experiences and a culture that supports growth and integrity.

Lead by example in a fast-paced environment, mentor team members, ensure safety and cleanliness, and partner with management to drive operations to a high standard. This on-site role offers PTO, benefits, and development opportunities.