Restaurant Team Lead: Guest Experience & Growth

Paycom - ATS; Winter Park (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO

401(k) with employer match

Health, dental, vision insurance

Life insurance

Team member discounts

Development opportunities

Care and well-being programs

Job summary

iServ Group, the multi-brand hospitality company behind Sonny’s BBQ and Giovanni’s, seeks a Sonny’s BBQ Restaurant Team Lead in Winter Park, FL. You’ll guide your shift, ensure exceptional guest experiences, and build a culture where team members feel supported and inspired to grow.

You will oversee openings and closings, lead with energy, maintain food safety and service standards, and support onboarding and training while modeling iServ’s values.

Qualifications

• Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant.
• General understanding of all full-serve restaurant operations (front and back of house) as well as financial management.
• Passion for hospitality and creating memorable guest experiences.
• A natural leader who puts people first.
• Someone who thrives in a team environment and leads by example.
• Strong communicator with a positive, solutions-focused mindset.
• Ability to stay organized and energized in a fast-paced setting.
• Minimum 21 years of age with a valid driver’s license and reliable transportation.
• Ability to pass driver insurability check and undergo background check and drug test.

Responsibilities

• Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations.
• Lead shifts with energy, clarity, and a commitment to excellence in service and operations.
• Create a fun, engaging, and welcoming environment for guests and team members alike.
• Model and reinforce iServ’s mission, values, and culture in every interaction.
• Mentor and develop team members under your direction and ensure their success.
• Support onboarding and training of new team members.
• Ensure food safety, cleanliness, and operational standards are met.
• Communicate effectively with management on team performance and opportunities.
• Jump in where needed—assist guests, run POS, or support the kitchen.

Skills

Restaurant leadership

Team leadership

Customer service

Communication

Time management

Tools

POS system

Job description

iServ Group, the multi-brand hospitality company behind Sonny’s BBQ and Giovanni’s, seeks a Sonny’s BBQ Restaurant Team Lead in Winter Park, FL. You’ll guide your shift, ensure exceptional guest experiences, and build a culture where team members feel supported and inspired to grow.

You will oversee openings and closings, lead with energy, maintain food safety and service standards, and support onboarding and training while modeling iServ’s values.