Restaurant Team Lead: Growth & Guest Experience (Ocala)

Paycom - ATS; Ocala (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Company‑paid life insurance

Team member food discounts

Development opportunities

Job summary

iServ Group is seeking a Sonny’s BBQ Restaurant Team Lead in Ocala, FL. You will guide your team through each shift to ensure exceptional guest experiences while building a culture where team members feel supported, valued, and inspired to grow.

This is a hands‑on, on‑site leadership role focused on service, operations, and safety in a high‑volume setting. You’ll model iServ’s mission and mentor peers, with opportunities for development and advancement.

Qualifications

• Minimum 1 year prior full‑serve restaurant leadership experience in a high‑volume restaurant.
• General understanding of all full‑serve restaurant operations (front and back of house).
• Passion for hospitality and creating memorable guest experiences.
• A natural leader who puts people first and leads by example.
• Strong communicator with a positive, solutions‑focused mindset.

Responsibilities

• Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations.
• Lead shifts with energy, clarity, and a commitment to excellence in both service and operations.
• Create a fun, engaging, and welcoming environment for guests and team members alike.
• Model and reinforce iServ’s mission, values, and culture in every interaction.
• Promotes a culture that inspires improvement; mentors team members under your direction and supports their success.
• Support onboarding and training of new team members.
• Ensure food safety, cleanliness, and operational standards are consistently met.
• Communicate effectively with management on team performance and opportunities.
• Jump in where needed—assist guests, run POS, or support kitchen.

Skills

Restaurant leadership

High‑volume experience

Communication

Team leadership

Organizational skills

Driver's license

Job description

iServ Group is seeking a Sonny’s BBQ Restaurant Team Lead in Ocala, FL. You will guide your team through each shift to ensure exceptional guest experiences while building a culture where team members feel supported, valued, and inspired to grow.

This is a hands‑on, on‑site leadership role focused on service, operations, and safety in a high‑volume setting. You’ll model iServ’s mission and mentor peers, with opportunities for development and advancement.