Restaurant Team Lead — Guest Experience & Profitability

Baskin-Robbins; Miami (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Baskin-Robbins in Miami, FL is seeking an Assistant Manager to support Restaurant Managers in building a strong team and delivering great guest experiences. You will help recruit, train, and coach crew members, uphold brand standards, and drive sales through effective operations and cost control.

The role emphasizes guest satisfaction, teamwork, and accountability within a franchised hospitality setting. The position focuses on teamwork, coaching, and ensuring top-line profitability while

Qualifications

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age
• High school diploma (or equivalent)

Responsibilities

• Promote a team environment by coaching, feedback, recognition, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold guests as highest priority and role model exceptional guest service. Ensure brand standards and systems are executed.

Skills

English communication

Math & financial management

Supervisory experience

Age 18+

Education

High school diploma or equivalent

Job description

Baskin-Robbins in Miami, FL is seeking an Assistant Manager to support Restaurant Managers in building a strong team and delivering great guest experiences. You will help recruit, train, and coach crew members, uphold brand standards, and drive sales through effective operations and cost control.

The role emphasizes guest satisfaction, teamwork, and accountability within a franchised hospitality setting. The position focuses on teamwork, coaching, and ensuring top-line profitability while