Assistant Manager — Guest Experience & Team Leadership

Baskin-Robbins; Illinois; Vor Ort; USD 40.000 - 52.000; Vollzeit

Zusammenfassung

Baskin-Robbins is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help coach Shift Leaders and Crew Members while driving top-line sales in a fast-paced franchise environment.

Ideal candidates bring restaurant or supervisory experience, strong English communication, and a passion for guest satisfaction. You will work with a franchisee that sets its own wage and benefit programs, and you’ll contribute to

Qualifikationen

• Able to clearly express oneself verbally and in writing (English).
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High school diploma (or equivalent).
• Guest Focus – anticipate and meet guest needs and exceed expectations.
• Passion for results – set targets and deliver on commitments.
• Problem solving and decision making – analyze and decide effectively.
• Building effective teams – place the right people and enable teamwork.
• Conflict management – address issues constructively.
• Developing directs reports – coach and support growth.

Aufgaben

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Operations Excellence for Guest Satisfaction – ensure high-quality service.
• Promote an environment with urgency to satisfy guests and maintain brand standards.
• Monitor performance to uphold quality, service, and cleanliness standards.
• Complete required training including ServSafe or equivalent certification.
• Drive sales through restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor and food costs.
• Ensure safety and security of team and guests through upkeep and preventive maintenance.

Kenntnisse

Communication

Math & Finance

Supervisory Experience

Guest Focus

Problem Solving

Team Building

Conflict Management

Coaching & Feedback

Ausbildung

High School Diploma

Jobbeschreibung

Baskin-Robbins is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help coach Shift Leaders and Crew Members while driving top-line sales in a fast-paced franchise environment.

Ideal candidates bring restaurant or supervisory experience, strong English communication, and a passion for guest satisfaction. You will work with a franchisee that sets its own wage and benefit programs, and you’ll contribute to