Restaurant Supervisor Lead: Team Coach & Ops Leader

MOD SUPER FAST PIZZA, LLC.; Los Angeles (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Sick Time

401(k) retirement

FREE pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC in Los Angeles is seeking a Restaurant Supervisor Lead, the second in command on the store leadership team. You will lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations side by side with the General Manager.

You set the tone for the team, create a welcoming atmosphere for customers, and model how our restaurants make everyone feel they belong.

Qualifications

• Minimum 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Experience coaching, teaching and inspiring others.
• Proven ability to follow and enforce processes and standards; coaching with compassion.
• Customer service skills and ability to stay calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Listen, acknowledge and resolve concerns; escalate to store GM as appropriate.
• Manage shift duties checklists and address/escalate equipment issues.
• Focus on growth and well-being of the Squad and celebrate wins.

Skills

Customer service

Restaurant experience

Coaching

Process enforcement

Calm under pressure

Job description

MOD SUPER FAST PIZZA, LLC in Los Angeles is seeking a Restaurant Supervisor Lead, the second in command on the store leadership team. You will lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations side by side with the General Manager.

You set the tone for the team, create a welcoming atmosphere for customers, and model how our restaurants make everyone feel they belong.