Restaurant Supervisor Lead: Coach, Grow & Inspire MOD Teams

MOD SUPER FAST PIZZA, LLC.; Charlotte (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

401(k)

Free pizza

Discounted gym

Counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC. in Charlotte is seeking a Restaurant Supervisor Lead to join the store leadership team. You will lead, coach and develop the Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the team, showing how to welcome our customers as guests and uphold our inclusive culture where every ingredient and person belongs. Over 70% of MOD Leaders are promoted internally.

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Skills

Customer service

Coaching

Process enforcement

Team leadership

Job description

MOD SUPER FAST PIZZA, LLC. in Charlotte is seeking a Restaurant Supervisor Lead to join the store leadership team. You will lead, coach and develop the Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the team, showing how to welcome our customers as guests and uphold our inclusive culture where every ingredient and person belongs. Over 70% of MOD Leaders are promoted internally.