Restaurant Shift Manager - Lead Ops & Guest Service

Wendy's Company; Hampton (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Wendy's Company in Hampton, GA is hiring a Shift Manager to lead daily restaurant operations. This role drives food safety, open/close duties, and customer service excellence while supporting the management team and crew.

You will train team members, manage cash procedures, and ensure staffing covers peak times. A ServSafe certification by training end is required or pursued, with potential relocation between locations as needed.

Qualifications

• High School Diploma or GED or equivalent preferred.
• At least 6 months in restaurant, retail, customer service focused, or equivalent experience.
• Certification for Open/Close Shift Manager (preferred).
• Ability to multi-task while maintaining composure and give/take direction in a fast-paced environment.
• Must be able to stand for prolonged periods and work with headset.
• Must be willing to obtain ServSafe certification by end of training.

Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
• Supervise crew members and Team Trainers to maximize retention.
• Coordinate and delegate execution of operations tasks and ensure compliance with policies to "Delight Every Customer".
• Onboard new hires in Workday.

Skills

Leadership

Team supervision

Cash handling

Customer service

Multi-tasking

Education

High School Diploma or GED

ServSafe certification

Job description

Wendy's Company in Hampton, GA is hiring a Shift Manager to lead daily restaurant operations. This role drives food safety, open/close duties, and customer service excellence while supporting the management team and crew.

You will train team members, manage cash procedures, and ensure staffing covers peak times. A ServSafe certification by training end is required or pursued, with potential relocation between locations as needed.