Shift Manager: Customer Service & Operations Lead

Wendy's Company; Smyrna (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Wendy's Company is seeking a Shift Manager to lead daily restaurant operations, ensuring high standards of service and food safety. You will open/close the store, supervise crew and Team Trainers, and collaborate with the management team to maintain productivity and a positive work environment.

This role requires multi-tasking, solid customer service, and the ability to train staff while upholding company policies and procedures. ServSafe certification by training end is a plus.

Qualifications

• High School Diploma or GED preferred.
• At least 18 years of age.
• 6 months+ restaurant/retail/customer service experience.
• ServSafe certification by end of training.
• Must be able to work full-time and various shifts.

Responsibilities

• Train, monitor, and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Supervise crew members and Team Trainers to maximize retention.
• Ensure quality, production and service standards are met and maintain a safe, efficient environment.
• Assist with shift scheduling to ensure coverage for all shifts.
• Onboard new hires in Workday.

Skills

Customer service

Food safety

Team leadership

Communication

Open/Close Shift Manager

Education

High School Diploma or GED

Job description

Wendy's Company is seeking a Shift Manager to lead daily restaurant operations, ensuring high standards of service and food safety. You will open/close the store, supervise crew and Team Trainers, and collaborate with the management team to maintain productivity and a positive work environment.

This role requires multi-tasking, solid customer service, and the ability to train staff while upholding company policies and procedures. ServSafe certification by training end is a plus.