Restaurant Shift Manager: Open/Close & Team Leadership

Wendy; Caledonia (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

Wendy's is seeking a Shift Manager to lead daily operations, open/close the restaurant, and ensure top customer service. You will supervise crew and trainers, enforce food safety, and coordinate staffing with the management team.

The role requires strong multitasking, a ServSafe-like mindset, and ability to work in a fast-paced environment with high service standards. Training includes onboarding via Workday and handling cash responsibly.

Qualifications

• High School Diploma, GED or equivalent preferred.
• Ability to multi-task while maintaining composure in a fast-paced environment.
• Customer service focus with strong communication and teamwork.

Responsibilities

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager at open/close and verify cash at close.
• Oversee opening/closing routines and rush readiness with the management team.
• Coordinate crew schedules to maintain coverage and service standards.
• Address VOC issues and follow up on resolutions.
• Onboard new hires in Workday.

Skills

Team leadership

Customer service

Food safety

Multi-tasking

Education

High School Diploma or GED

Tools

Workday

Job description

Wendy's is seeking a Shift Manager to lead daily operations, open/close the restaurant, and ensure top customer service. You will supervise crew and trainers, enforce food safety, and coordinate staffing with the management team.

The role requires strong multitasking, a ServSafe-like mindset, and ability to work in a fast-paced environment with high service standards. Training includes onboarding via Workday and handling cash responsibly.