Restaurant Shift Leader & Team Coach

Ultipro; Randleman (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Ultipro is seeking a Shift Leader to assist the General Manager (on duty) with daily restaurant management. You will oversee crew performance, uphold quality standards, and ensure customer satisfaction during shifts.

Collaborating with the Restaurant Management Team to execute the business plan, train crew, lead shift activities, monitor costs, and support a safe, efficient work environment. Prior leadership experience preferred; High School Diploma required.

Qualifications

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
• High School Diploma/GED required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Education

High School Diploma/GED

Job description

Ultipro is seeking a Shift Leader to assist the General Manager (on duty) with daily restaurant management. You will oversee crew performance, uphold quality standards, and ensure customer satisfaction during shifts.

Collaborating with the Restaurant Management Team to execute the business plan, train crew, lead shift activities, monitor costs, and support a safe, efficient work environment. Prior leadership experience preferred; High School Diploma required.