Restaurant Shift Leader: Lead Teams, Boost Service

Ultipro; Morristown (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Ultipro in Morristown, TN seeks a Shift Leader to assist the General Manager and on-duty supervisor in executing the restaurant's business plan. You will ensure Crew Members and Team Leaders meet responsibilities and expectations, while delivering excellent service in a fast-paced environment.

The role emphasizes leadership, teamwork, and problem-solving with attention to cash handling accuracy, policy compliance, and continuous improvement.

Qualifications

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
• High School Diploma/General Equivalency Diploma (GED) required.
• Excellent planning and time management skills.
• Team building skills.
• Investigative and problem solving skills.
• Ability to troubleshoot cash handling problems.
• Reliable personal transportation, a valid driver’s license and proof of insurance.
• Must have a telephone or other reliable method of communicating with the restaurant.
• Strong analytical and organizational skills and ability to identify and implement process improvement strategies with positive business results.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Skills

Restaurant management

Planning & time management

Team building

Analytical skills

Problem solving

Cash handling

Communication skills

Education

High School Diploma or GED

Job description

Ultipro in Morristown, TN seeks a Shift Leader to assist the General Manager and on-duty supervisor in executing the restaurant's business plan. You will ensure Crew Members and Team Leaders meet responsibilities and expectations, while delivering excellent service in a fast-paced environment.

The role emphasizes leadership, teamwork, and problem-solving with attention to cash handling accuracy, policy compliance, and continuous improvement.