Restaurant Shift Leader: Lead Service & Team Growth

Ultipro; Jefferson City (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Ultipro in Jefferson City, TN is seeking a Shift Leader to assist the General Manager and on-duty supervisor with management activities. You will work with the Restaurant Management Team to ensure operations align with the business plan and that Crew Persons and Team Leaders meet expectations.

The role emphasizes delivering quality service, staff development, cost control, and compliance with company policies.

Qualifications

• 2–3 years of restaurant management experience
• High School Diploma or GED required
• Strong planning and time management skills
• Team-building and leadership skills
• Investigative and problem-solving abilities
• Cash handling proficiency and accuracy
• Reliable transportation and valid driver's license
• Good communication, including opening policies
• Analytical and organizational skills with process improvement focus

Responsibilities

• Lead shift activities to support the General Manager and on-duty supervisor
• Provide a quality product and customer service experience
• Develop Crew Persons and improve performance
• Assist management to maximize sales and minimize costs
• Ensure compliance with company policies and procedures
• Communicate effectively with internal and external contacts
• Attend training and participate in meetings and webinars
• Perform other duties or projects as needed

Skills

Restaurant management

Team leadership

Time management

Cash handling

Communication

Analytical thinking

Process improvement

Problem solving

Education

High School Diploma or GED

Job description

Ultipro in Jefferson City, TN is seeking a Shift Leader to assist the General Manager and on-duty supervisor with management activities. You will work with the Restaurant Management Team to ensure operations align with the business plan and that Crew Persons and Team Leaders meet expectations.

The role emphasizes delivering quality service, staff development, cost control, and compliance with company policies.