Entry-Level Shift Leader - Flexible Hours & Growth

Dairy Queen - Schulenburg; Schulenburg (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen - Schulenburg in Schulenburg, TX is seeking a Shift Leader to guide hourly staff during shifts, performing all crew functions from customer service to drive-thru and back-line food preparation.

You will schedule, train, and evaluate crew, ensure service quality, handle minor customer complaints, and support the management team in executing the restaurant's plan.

This role requires 18+, a high school diploma, and at least 1 year of restaurant management experience.

Qualifications

• Must be at least 18 years old.
• High school diploma.
• 1-year minimum of management experience at a restaurant chain.
• Dedication to providing exceptional customer service.
• Exceptional teambuilding capacity.
• Strong math and Windows-based computer literacy.
• Professional, communicative, interpersonal and conflict-resolution skills.
• Ability to work flexible hours and days to support business hours and needs.

Responsibilities

• Assist in managing specific areas of the restaurant during shifts.
• Ensure proper organization and staffing per schedule.
• Conduct orientation, training and evaluation of crew members.
• Assist at point of sale with product promotions.
• Ensure guest service meets quality, value, and cleanliness standards.
• Handle minor customer complaints and escalate as needed.
• Contribute to restaurant business plan through tasks and projects.
• Complete cash accountability reports accurately.
• Perform duties of other non-management positions when required.
• Inform supervision promptly of problems.
• Perform other duties as requested by management.

Skills

Customer service

Teambuilding

Communication

Interpersonal skills

Conflict resolution

Flexibility

Professionalism

Mathematics

Education

High school diploma

Tools

Windows OS

Job description

Dairy Queen - Schulenburg in Schulenburg, TX is seeking a Shift Leader to guide hourly staff during shifts, performing all crew functions from customer service to drive-thru and back-line food preparation.

You will schedule, train, and evaluate crew, ensure service quality, handle minor customer complaints, and support the management team in executing the restaurant's plan.

This role requires 18+, a high school diploma, and at least 1 year of restaurant management experience.