Restaurant Shift Leader - Drive Service & Team Growth

Harri; Kansas City (KS); On-site; USD 34,000 - 46,000; Full time

Job summary

Harri is seeking a Shift Leader to assist the General Manager and on-duty supervisor with management duties. This role collaborates with the Restaurant Management Team to ensure alignment with the business plan and to supervise Crew Persons and Team Leaders in their responsibilities.

The Shift Leader will drive customer satisfaction, support sales growth, and control costs while adhering to company policies and procedures. Strong communication, planning, and problem-solving skills are essential.

Qualifications

• Requires 2–3 years of restaurant management experience.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Bi-lingual is a plus.
• Reliable transportation and valid driver’s license.
• Must have a telephone or reliable method of communication with the restaurant.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices; models and encourages company values.
• Demonstrates oral and written communication skills; communicates effectively with internal and external contacts.
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions.

Skills

Team building

Time management

Analytical skills

Problem solving

Cash handling

Bi-lingual

Communication skills

Education

High School Diploma/GED

Job description

Harri is seeking a Shift Leader to assist the General Manager and on-duty supervisor with management duties. This role collaborates with the Restaurant Management Team to ensure alignment with the business plan and to supervise Crew Persons and Team Leaders in their responsibilities.

The Shift Leader will drive customer satisfaction, support sales growth, and control costs while adhering to company policies and procedures. Strong communication, planning, and problem-solving skills are essential.