Restaurant Shift Leader: Drive Service & Growth

Ultipro; St. Pauls (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Ultipro in North Carolina is seeking a Shift Leader to assist the General Manager in restaurant operations, ensuring alignment with the business plan and overseeing Crew Persons and Team Leaders to meet job expectations.

The role emphasizes quality service, sales growth, policy compliance, training participation, and effective communication with staff and stakeholders, with hands-on leadership in a fast-paced environment.

Qualifications

• Two to three years of restaurant management experience or education.
• High School Diploma or GED required.
• Strong planning and time management skills.
• Team-building, investigative and problem-solving abilities.
• Reliable transportation and communication with the restaurant.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices.
• Models and encourages Company shared values.
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Skills

Customer service

Leadership

Time management

Communication

Problem solving

Team building

Education

High School Diploma or GED

Job description

Ultipro in North Carolina is seeking a Shift Leader to assist the General Manager in restaurant operations, ensuring alignment with the business plan and overseeing Crew Persons and Team Leaders to meet job expectations.

The role emphasizes quality service, sales growth, policy compliance, training participation, and effective communication with staff and stakeholders, with hands-on leadership in a fast-paced environment.