Restaurant Shift Leader: Develop Talent & Guest Experience

BBQ Holdings, Inc.; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

BBQ Holdings, Inc. is seeking a Shift Leader to assist the management team in overseeing restaurant operations and staff on a scheduled shift. The role emphasizes adherence to recipes, procedures, quality, timeliness, and guest satisfaction.

You will supervise team members, ensure a clean, well-maintained environment, and resolve guest concerns while following company SOPs and driving service excellence. The position supports financial targets through efficient labor and cost controls.

Qualifications

• High school diploma or equivalent required.
• Must understand/adhere to policies and procedures.
• Experience in food service preferred but not required.

Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to Company policies and procedures.
• Keep the restaurant clean and well-maintained.
• Resolve guest issues promptly and professionally.
• Follow all Company SOPs.
• Mentor staff to uphold high service standards.
• Ensure recipes and quality standards are followed.
• Deliver exceptional guest service.
• Contribute to financial results through cost control and efficiency.
• Monitor labor, COGs, and operating expenses.
• Perform all duties as assigned.

Skills

Time management

Organizational skills

Effective communication

Guest service

Flexibility/adaptability

Labor laws knowledge

Education

High School diploma or equivalent

Valid driver’s license and car insurance

Training and on-the-job quizzes completion

NRA ServSafe food and alcohol certifications preferred

Tools

POS systems knowledge

Job description

BBQ Holdings, Inc. is seeking a Shift Leader to assist the management team in overseeing restaurant operations and staff on a scheduled shift. The role emphasizes adherence to recipes, procedures, quality, timeliness, and guest satisfaction.

You will supervise team members, ensure a clean, well-maintained environment, and resolve guest concerns while following company SOPs and driving service excellence. The position supports financial targets through efficient labor and cost controls.