Restaurant Shift Lead & Team Coach

Anchor Point Management Group; Chino Hills (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Buffalo Wild Wings in Chino Hills, CA is seeking a Shift Leader with strong leadership and guest-service focus to support management and ensure 100% table visits and issue resolution throughout the shift.

The role emphasizes coaching Team Members, managing labor, overseeing safety, and ensuring quality food and beverage service during peak periods. Must be 21+, with Wing Certified Trainer/Shift Leader certifications and a track record of reliable, team-oriented performance.

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift.
• Lead and coach Team Member performance.
• Positively impact the achievement of sales and profits in the restaurant.
• Open and close the restaurant, including all appropriate paperwork.
• Monitor labor on the shift and ensure safety and security.

Skills

Leadership

Communication

Team coaching

Guest service

Conflict management

Education

Wing Certified Trainer

Shift Leader certification

Job description

Buffalo Wild Wings in Chino Hills, CA is seeking a Shift Leader with strong leadership and guest-service focus to support management and ensure 100% table visits and issue resolution throughout the shift.

The role emphasizes coaching Team Members, managing labor, overseeing safety, and ensuring quality food and beverage service during peak periods. Must be 21+, with Wing Certified Trainer/Shift Leader certifications and a track record of reliable, team-oriented performance.