Restaurant Shift Lead & Team Coach

Anchor Point Management Group; Springfield (IL); On-site; USD 20,664 - 28,929; Part time

Job summary

Anchor Point Management Group in Springfield, IL, is seeking a dedicated individual to provide support to the management team, ensuring smooth operations during busy periods. Responsibilities include overseeing team performance, resolving guest issues, and managing restaurant operations effectively.

Candidates should be at least 21 years old, with leadership abilities and a solid understanding of restaurant dynamics. This position requires commitment to customer service and teamwork, and offers competitive pay based on experience.

Qualifications

• Minimum 21 years of age required.
• Must be reliable and dependable in shift coverage.
• Knowledge of proper sanitation and food safety procedures.

Responsibilities

• Ensure 100% table visits are performed and Guest issues resolved.
• Lead and coach Team Member performance.
• Monitor food safety and quality throughout the shift.

Skills

Leadership and facilitation abilities

Knowledge of restaurant operations

Verbal communication skills

Ability to execute team objectives

Customer service skills

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Shift Leader certification

Job description

Anchor Point Management Group in Springfield, IL, is seeking a dedicated individual to provide support to the management team, ensuring smooth operations during busy periods. Responsibilities include overseeing team performance, resolving guest issues, and managing restaurant operations effectively.

Candidates should be at least 21 years old, with leadership abilities and a solid understanding of restaurant dynamics. This position requires commitment to customer service and teamwork, and offers competitive pay based on experience.