Shift Lead - Guest Experience & Team Coaching

Buffalo Wild Wings, Inc.; Riverside (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Buffalo Wild Wings, Inc. in Riverside, CA is seeking a Shift Lead to help run daily restaurant operations, coach Team Members, and ensure a top-tier guest experience. The role emphasizes safety, cleanliness, and high-energy teamwork.

You will lead pre-shift briefings, support hiring and training, monitor labor and service, and drive sales initiatives while maintaining company standards.

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol as required by state or local law.
• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest Service

Coaching

Team Development

Flexibility

Education

High School Diploma or equivalent

Job description

Buffalo Wild Wings, Inc. in Riverside, CA is seeking a Shift Lead to help run daily restaurant operations, coach Team Members, and ensure a top-tier guest experience. The role emphasizes safety, cleanliness, and high-energy teamwork.

You will lead pre-shift briefings, support hiring and training, monitor labor and service, and drive sales initiatives while maintaining company standards.