Restaurant Shift Lead & Operations Manager

HMSHost International; Town of Colonie (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

Company 401(k) match

Life insurance

Tuition reimbursement

Employee assistance program

Career growth opportunities

Referral bonus

Job summary

HMSHost is seeking a Manager I to assist branch management in executing QSR-style restaurant operations. The role ensures the restaurant is clean, staffed, and operating to high standards with adherence to company policies.

You will oversee daily activities, participate in hiring decisions, manage schedules, and ensure compliance with health, safety, and cash handling procedures. The position requires flexibility across shifts and a strong focus on customer service and operational excellence.

Qualifications

• Requires minimum 2 years food & beverage, cash handling, and customer service experience.
• Requires minimum 6 months supervisory or lead experience in a restaurant or production kitchen.
• Ability to read, comprehend instructions, and communicate with customers.

Responsibilities

• Complete opening, daily and closing procedures per company policies.
• Supervise day-to-day activities of associates within a unit or set of outlets.
• Assist in interviewing and provide input on hiring, promotions, or terminations.
• Assign tasks, prepare schedules, ensure shifts are covered.
• Ensure breaks and meals are taken by associates.
• Maintain clean, stocked, and appealing display areas.
• Ensure equipment is in good working order and manage cash handling per policy.
• Monitor wellness and safety procedures and report safety concerns.
• Follow Health and Safety guidelines and participate in related activities.
• Place orders, receive goods, and process invoices.
• Maintain current contact information for all restaurant associates.

Skills

Customer service

Cash handling

Supervisory experience

Job description

HMSHost is seeking a Manager I to assist branch management in executing QSR-style restaurant operations. The role ensures the restaurant is clean, staffed, and operating to high standards with adherence to company policies.

You will oversee daily activities, participate in hiring decisions, manage schedules, and ensure compliance with health, safety, and cash handling procedures. The position requires flexibility across shifts and a strong focus on customer service and operational excellence.