Restaurant Service Manager: Lead Guest Experience & Growth

Logan's Roadhouse; Hattiesburg (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Logan's Roadhouse in Hattiesburg, MS is seeking a Service Manager to deliver exceptional guest experiences while monitoring satisfaction and driving revenue growth. You will oversee daily operations, supervise front- and back-of-house teams, and ensure compliance with safety and sanitation standards.

Key responsibilities include coaching staff, managing schedules, controlling food and labor costs, and maintaining a positive brand image.

Qualifications

• High school diploma or GED.
• 3+ years in restaurant management.
• Experience in both FOH and BOH.
• Strong leadership and motivational skills.
• Excellent communication and problem-solving abilities.
• Meets all company service standards.
• Energetic and flexible.
• Certifications in ServSafe or related are preferred.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Train and develop team members to ensure competency and high standards of customer service.
• Ensure compliance with sanitation and safety regulations.
• Manage day-to-day operations and staff scheduling.
• Maintain inventory and control costs to optimize profitability.

Skills

FOH management

BOH management

Supervisory experience

Leadership

Communication

Team development

Education

High school diploma or GED

Job description

Logan's Roadhouse in Hattiesburg, MS is seeking a Service Manager to deliver exceptional guest experiences while monitoring satisfaction and driving revenue growth. You will oversee daily operations, supervise front- and back-of-house teams, and ensure compliance with safety and sanitation standards.

Key responsibilities include coaching staff, managing schedules, controlling food and labor costs, and maintaining a positive brand image.