Guest-Centric Restaurant Service Leader

Logan's Roadhouse; Jackson (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Logan's Roadhouse seeks a Service Manager to deliver outstanding guest service, monitor satisfaction, and drive dining experience improvements. You will lead and develop team members, ensure safety standards, and manage daily operations to protect profitability.

Responsibilities include training staff, handling customer concerns, maintaining vendor relations, and upholding brand standards while fostering a positive workplace culture.

Qualifications

• Requires high school diploma or GED.
• Minimum 3 years of restaurant management experience.
• Supervisory experience and strong leadership skills.
• Demonstrates excellent communication and team motivation.
• Ability to follow safety and sanitation standards.

Responsibilities

• Deliver superior service and maximize guest satisfaction.
• Lead daily operations and staff scheduling.
• Train and mentor team members to maintain high standards.
• Ensure compliance with sanitation, safety, and alcohol handling standards.
• Analyze sales data and manage costs to protect profitability.

Skills

Leadership

Communication

Team motivation

Customer service

Flexibility

Cash handling

Food safety awareness

Education

High school diploma or GED

Tools

MS Office

POS systems

Job description

Logan's Roadhouse seeks a Service Manager to deliver outstanding guest service, monitor satisfaction, and drive dining experience improvements. You will lead and develop team members, ensure safety standards, and manage daily operations to protect profitability.

Responsibilities include training staff, handling customer concerns, maintaining vendor relations, and upholding brand standards while fostering a positive workplace culture.