Guest Experience & Restaurant Ops Manager

Logan's Roadhouse; Joplin (MO); On-site; USD 42,000 - 63,000; Full time

Job summary

Logan's Roadhouse in Joplin, MO seeks a Service Manager to deliver outstanding guest service, monitor satisfaction, and drive revenue growth. You will lead both front and back of house teams, coach staff, and ensure smooth daily operations.

Responsibilities include managing schedules, maintaining safety and quality standards, handling guest concerns, and building lasting relationships with guests and vendors to uphold the Logan's brand.

Qualifications

• High school diploma or GED required.
• 3+ years restaurant experience with supervisory responsibilities.
• Experience managing front-of-house and back-of-house operations preferred.
• Strong leadership, communication and problem-solving skills.
• Follows sanitation and safety standards and brand policies.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Coach and develop team members; mentor and motivate staff.
• Ensure compliance with sanitation, safety, and HACCP standards.
• Manage day-to-day operations, including scheduling and shift management.
• Maintain inventory, control costs, and safeguard company assets.
• Handle guest concerns promptly and protect brand image.

Skills

Restaurant leadership

Team management

Customer service

Communication

Problem solving

Education

High school diploma or GED

Restaurant management experience

Tools

POS systems

Job description

Logan's Roadhouse in Joplin, MO seeks a Service Manager to deliver outstanding guest service, monitor satisfaction, and drive revenue growth. You will lead both front and back of house teams, coach staff, and ensure smooth daily operations.

Responsibilities include managing schedules, maintaining safety and quality standards, handling guest concerns, and building lasting relationships with guests and vendors to uphold the Logan's brand.