Restaurant Service Manager: Guest Experience Leader

Logan's Roadhouse; Vienna (WV); On-site; USD 42,000 - 60,000; Full time

Job summary

Logan's Roadhouse is seeking a Service Manager to lead guest-focused dining experiences and drive revenue growth while maintaining a positive work environment. You will supervise front and back of house, mentor staff, ensure safety and sanitation standards, and manage costs and waste reduction.

Ideal candidates will have 3+ years of restaurant management, strong leadership, and excellent communication skills, with a focus on delivering superior service and maintaining brand standards.

Qualifications

• High school diploma or GED certificate.
• Prior Front of House & Back of House Manager experience.
• 3+ years of restaurant experience.
• Supervisory experience.
• Strong leadership and management skills.
• Meets all company service standards.
• Excellent communication.
• Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Train and develop team members to ensure competency and high standards of customer service
• Train, motivate, and mentor team members by providing guidance, coaching, and performance feedback to foster a positive work environment and promote employee development
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Safeguarding their team members and facility by ensuring all Safey & Security Policies are adhered
• Maintain relationships with vendors/ suppliers to ensure timely and cost-effective deliveries.
• Have a general understanding of budgets and how to analyze sales data to meet revenue goals while controlling cost from food waste and labor.
• Assist General Managers in overseeing the proper handling of cash including accurate DSR, petty cash, and making bank deposits and logging all deposits using the Cash Deposit Log
• Manage day-to-day operations of the restaurant, including opening and closing procedures, staff scheduling, and shift management.
• Uphold company policies, procedures, and values, promoting a positive brand image and culture of excellence among team members.
• Maintain inventory levels, order supplies, and manage food and beverage costs to optimize profitability and minimize waste.
• Understand Areas of Responsibility as assigned by General Manager.
• Monitor food and beverage preparation, presentation, and quality standards, ensuring compliance with recipes, portion sizes, and food safety regulations.
• Ensure all facilities concerns are reported to the General Manager and submit maintenance/repairs through the proper channels.

Skills

Leadership

Customer service

Training & coaching

Problem solving

Communication

Team management

Food safety knowledge

Budgeting

Sanitation standards

Education

High school diploma or GED certificate

Job description

Logan's Roadhouse is seeking a Service Manager to lead guest-focused dining experiences and drive revenue growth while maintaining a positive work environment. You will supervise front and back of house, mentor staff, ensure safety and sanitation standards, and manage costs and waste reduction.

Ideal candidates will have 3+ years of restaurant management, strong leadership, and excellent communication skills, with a focus on delivering superior service and maintaining brand standards.