Restaurant Ops Leader — High-Volume Guest Experience (Hotels)

Hilton; Honolulu (HI); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Incredible travel perks

Own a piece of Hilton

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Financial security for your future

Job summary

Hilton in Hawaii is seeking a Restaurant Manager to oversee hotel dining outlets, including food service, retail market, and in-room dining. You will manage 600-cover breakfast operations, supervise union staff, and drive quality and profitability across outlets.

The role emphasizes leadership, guest experience, and regulatory compliance within a high-volume, unionized hotel setting. Hilton offers extensive perks and a supportive culture as part of its hospitality leadership.

Qualifications

• Food and Beverage leadership experience is preferred.
• Previous experience with high volume operations is required for this role is critical for this role.
• Experience working in a unionized workplace ideally within hotels is highly desired.

Responsibilities

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability
• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Skills

Leadership

High-volume ops

Union experience

Job description

Hilton in Hawaii is seeking a Restaurant Manager to oversee hotel dining outlets, including food service, retail market, and in-room dining. You will manage 600-cover breakfast operations, supervise union staff, and drive quality and profitability across outlets.

The role emphasizes leadership, guest experience, and regulatory compliance within a high-volume, unionized hotel setting. Hilton offers extensive perks and a supportive culture as part of its hospitality leadership.