Restaurant Operations Leader — Guest Experience

Hilton; Washington (District of Columbia); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Financial security

Job summary

Hilton in Washington, DC is seeking a Restaurant Manager to lead daily dining outlet operations, ensure guest satisfaction, manage product quality and cost controls, and uphold safety standards.

You will coach and evaluate team members, drive revenue through marketing and promotions, recruit talent, and maintain compliance with health and safety regulations. This full-time role offers a competitive salary and comprehensive benefits.

Qualifications

• Experience leading a dining outlet with strong guest focus.
• Ability to manage costs, inventory, and profitability.
• Proven leadership and coaching abilities with team development.
• Strong communication and cross-functional collaboration skills.
• Knowledge of health and safety regulations in hospitality.
• Track record of achieving sales and service targets.

Responsibilities

• Lead daily operations: guest service, quality, inventory, budgeting, policies.
• Deliver exceptional guest experiences and assess guest satisfaction.
• Inspire and develop the team; coach, evaluate, and recognize performance.
• Drive revenue growth via marketing, upselling, and promotions.
• Recruit and onboard talent; maintain high service standards.
• Uphold regulatory standards including health and safety.

Skills

Leadership

Team supervision

Customer service

Budgeting

Marketing

Operations management

Job description

Hilton in Washington, DC is seeking a Restaurant Manager to lead daily dining outlet operations, ensure guest satisfaction, manage product quality and cost controls, and uphold safety standards.

You will coach and evaluate team members, drive revenue through marketing and promotions, recruit talent, and maintain compliance with health and safety regulations. This full-time role offers a competitive salary and comprehensive benefits.