Hotel Operations & Guest Experience Leader

Hilton; Wailea (HI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

ESPP

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton in Wailea, Hawaii seeks an experienced Hotel Manager to lead the property operations and deliver memorable guest experiences. You will oversee day-to-day functions, act as the general manager delegate when needed, and drive performance, service excellence, and financial control.

You will partner with owners and corporate leaders, mentor the team, and uphold Hilton's values of hospitality, integrity, leadership, teamwork, and accountability.

Responsibilities

• Oversee hotel operations: Oversee the overall functioning of the property, with direct oversight of operational performance.
• Act as the General Manager delegate: Assume full operational leadership responsibilities in the absence of the General Manager
• Maximize performance and satisfaction: Drive operational efficiency, profitability, and service excellence to ensure a high level of guest and team member satisfaction. Partner with commercial and finance leadership to maximize sales opportunities and financial control
• Oversee quality and service initiatives: Implement and manage daily quality assurance processes to enhance the guest experience and ensure alignment with brand standards
• Communicate with key stakeholders: Partner with hotel owners and corporate leadership to align business goals and operational strategy
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in Wailea, Hawaii seeks an experienced Hotel Manager to lead the property operations and deliver memorable guest experiences. You will oversee day-to-day functions, act as the general manager delegate when needed, and drive performance, service excellence, and financial control.

You will partner with owners and corporate leaders, mentor the team, and uphold Hilton's values of hospitality, integrity, leadership, teamwork, and accountability.