Restaurant Ops Leader - Guest Experience & Training

The Osthoff Resort; Elkhart Lake (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid vacation time

Health insurance

401K with company match

Resort-wide discounts

Flexible scheduling

Job summary

The Osthoff Resort, an award-winning AAA Four Diamond property on Elkhart Lake, seeks an Assistant Restaurant Manager to lead front and back-of-house operations in our home restaurant and support other outlets. You will supervise a diverse team, deliver high service standards, and drive guest experiences that reflect our Midwest hospitality.

This full-time hourly role offers a complete benefits package including paid vacation, health insurance, a 401(k) with company match, resort-wide discounts,

Qualifications

• High School Diploma required.
• 3+ years of restaurant experience with proven leadership.
• Strong leadership and communication skills.
• Passion for hospitality and guest satisfaction.
• Excellent interpersonal skills for handling team members and guests.
• Ability to work under pressure and make decisions confidently.
• Skilled trainer of service technique and customer satisfaction.
• Knowledge of cuisine, wine, beer, and liquor.
• Must have or be willing to obtain a food safety certification and bartending license.
• Maintain a positive can-do attitude and inspire others.
• Great time management and ability to think on the spot.
• Flexibility to meet business needs.

Responsibilities

• Provide strong leadership to create a positive work environment.
• Create schedules and manage payroll for the home restaurant.
• Train new team members on service standards.
• Continuously train staff to improve knowledge and skills.
• Provide coaching to employees as needed.
• Ensure smooth operations by hosting, bussing, bartending, expediting, and serving.
• Stay aligned with procedures and menus across restaurants.
• Motivate the team and maintain energy.
• Assist Restaurant Manager in refining systems for guest satisfaction.
• Update POS system as needed.
• Handle daily reports, deposits, and cash drawers.
• Assist with monthly inventories and weekly ordering.
• Review daily checklists and maintenance schedules.
• Report equipment needs and maintenance.
• Follow all food safety protocols.
• Attend meetings and perform other duties as assigned.

Skills

Leadership

Communication

Hospitality

Interpersonal skills

Under pressure

Training

Culinary knowledge

Food safety

Bartending license

Time management

Flexible scheduling

Education

High School Diploma

Job description

The Osthoff Resort, an award-winning AAA Four Diamond property on Elkhart Lake, seeks an Assistant Restaurant Manager to lead front and back-of-house operations in our home restaurant and support other outlets. You will supervise a diverse team, deliver high service standards, and drive guest experiences that reflect our Midwest hospitality.

This full-time hourly role offers a complete benefits package including paid vacation, health insurance, a 401(k) with company match, resort-wide discounts,