Restaurant Operations Supervisor

Universal Store; Fishers (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

IHOP in the United States is seeking an operations supervisor to direct the unit's functions and ensure smooth service. You will work to meet budgeted sales and guest satisfaction while maintaining safety and compliance.

Responsibilities include developing relationships with guests and employees, implementing training programs, managing supplies and equipment, and supporting the General Manager with staffing and performance.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Assist in achieving budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current SOP and operations plan.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

Skills

English proficiency

Leadership

Safety awareness

Customer service

Problem solving

Education

High school diploma or GED

2-4 years related experience

Job description

IHOP in the United States is seeking an operations supervisor to direct the unit's functions and ensure smooth service. You will work to meet budgeted sales and guest satisfaction while maintaining safety and compliance.

Responsibilities include developing relationships with guests and employees, implementing training programs, managing supplies and equipment, and supporting the General Manager with staffing and performance.