Restaurant Operations & People Leader

Shake Shack; San Mateo (CA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

401(k) plan

Paid time off

Online training

Career development

Job summary

Shake Shack in San Mateo, CA is seeking a Restaurant Manager to lead daily operations and ensure guest satisfaction. You will train team members, motivate staff, and coach for hospitality excellence while upholding brand standards.

The role requires 2–3 years of restaurant management experience in a fast-paced environment, strong knowledge of operations and food safety, and flexibility with hours. Competitive pay and benefits offered.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume setting.
• Operations knowledge including personnel management, food planning and preparation, purchasing, sanitation and health codes.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Guest service

Staff training

Leadership

Food safety

Job description

Shake Shack in San Mateo, CA is seeking a Restaurant Manager to lead daily operations and ensure guest satisfaction. You will train team members, motivate staff, and coach for hospitality excellence while upholding brand standards.

The role requires 2–3 years of restaurant management experience in a fast-paced environment, strong knowledge of operations and food safety, and flexibility with hours. Competitive pay and benefits offered.