Restaurant Ops Leader - Guest Experience & Team Growth

Shake Shack; Palo Alto (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Medical, dental and vision insurance

401(k) plan with company match

Paid time off (3 weeks to start)

Charitable opportunities to give back

Award-winning online training

Career development opportunities – we\

Job summary

Shake Shack in Palo Alto is seeking an experienced Restaurant Manager to lead daily operations and ensure exceptional guest experiences. You will train team members, coach staff, and drive hospitality excellence while upholding sanitation and safety standards.

The role focuses on operational leadership, financial awareness, and community-brand promotion within a fast-paced environment. A flexible schedule and competitive incentives are included.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Team training

Operational management

Food safety

Financial basics

Job description

Shake Shack in Palo Alto is seeking an experienced Restaurant Manager to lead daily operations and ensure exceptional guest experiences. You will train team members, coach staff, and drive hospitality excellence while upholding sanitation and safety standards.

The role focuses on operational leadership, financial awareness, and community-brand promotion within a fast-paced environment. A flexible schedule and competitive incentives are included.