Hospitality Operations Leader

Shake Shack Enterprises, LLC; San Francisco (CA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Health insurance

401(k) plan with company match

Paid time off

Online training

Career development opportunities

Pay range disclosed

Job summary

Shake Shack in San Francisco is seeking an experienced Restaurant Manager to oversee daily restaurant operations, ensuring superior service and guest satisfaction. You will lead and train team members, drive hospitality excellence, and coach staff to uphold brand standards across all shifts.

The role emphasizes leadership, brand development in the local community, and strict adherence to sanitation and safety regulations.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Operations knowledge

Food safety knowledge

Job description

Shake Shack in San Francisco is seeking an experienced Restaurant Manager to oversee daily restaurant operations, ensuring superior service and guest satisfaction. You will lead and train team members, drive hospitality excellence, and coach staff to uphold brand standards across all shifts.

The role emphasizes leadership, brand development in the local community, and strict adherence to sanitation and safety regulations.