Restaurant Operations & People Leader

Dunkin' - Cafua Management Company; Chicopee (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Assistant Restaurant Manager at Cafua Management Company supports the Restaurant Manager in developing a team of dedicated people to deliver great, friendly guest experiences and profitable top-line sales. You will assist in developing Crew and Shift Leaders and fulfill responsibilities assigned by the Restaurant Manager.

You will recruit, hire, onboard, train, and manage staff, ensuring staffing levels align with projected sales, while maintaining brand standards and safe, compliant operations.

Qualifications

• Capable of counting money and making change.
• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant.
• Communicate job expectations to employees and ensure all training is completed per company guidelines.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Create and maintain a guest first culture in the restaurant.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Adhere to security and cash handling procedures.
• Demonstrate competency in weekly inventory process and analysis.
• Demonstrate competency in writing effective crew schedules and monitoring labor performance daily.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Basic computer skills

Fluent English

Cash handling

Physical stamina

Job description

Assistant Restaurant Manager at Cafua Management Company supports the Restaurant Manager in developing a team of dedicated people to deliver great, friendly guest experiences and profitable top-line sales. You will assist in developing Crew and Shift Leaders and fulfill responsibilities assigned by the Restaurant Manager.

You will recruit, hire, onboard, train, and manage staff, ensuring staffing levels align with projected sales, while maintaining brand standards and safe, compliant operations.