Aspiring Restaurant Manager: Lead Teams & Guest Service

Dunkin' Donuts; Chicopee (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Cafua Management Company is hiring an Assistant Restaurant Manager to support the Restaurant Manager and lead a team of Crew and Shift Leaders. The role focuses on hiring, training, scheduling, and maintaining brand standards to maximize guest satisfaction and profitability.

You will develop staff, monitor operations, execute product rollouts, and drive sales while ensuring safety, compliance, and cost controls across a Dunkin' Donuts location.

Qualifications

• Basic computer skills.
• Capable of counting money and making change.
• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant.
• Communicate job expectations to employees and ensure all training is completed per company guidelines.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Create and maintain a guest first culture in the restaurant.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Adhere to security and cash handling procedures.
• Demonstrate competency in weekly inventory process and analysis.
• Demonstrate competency in writing effective crew schedules and monitoring labor performance daily.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Team leadership

Staff development

Guest service

Education

High School diploma, or equivalent

Job description

Cafua Management Company is hiring an Assistant Restaurant Manager to support the Restaurant Manager and lead a team of Crew and Shift Leaders. The role focuses on hiring, training, scheduling, and maintaining brand standards to maximize guest satisfaction and profitability.

You will develop staff, monitor operations, execute product rollouts, and drive sales while ensuring safety, compliance, and cost controls across a Dunkin' Donuts location.