Assistant Restaurant Manager — Guest Experience Leader

Dunkin' - Cafua Management Company; Concord (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Cafua Management Company in Concord, NH is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a capable team and delivering friendly guest experiences while driving profitable top line sales.

You will help recruit, onboard, train, and develop crew and shift leaders, enforce safety and sanitation, and execute brand standards, menus, and labor plans. This role offers growth within a family-owned franchise with competitive pay and benefits.

Qualifications

• Basic computer literacy and cash handling basic skills.
• Ability to count money and make change accurately.
• Must be able to stand for 6+ hours and lift 30 lbs.
• Authorized to work in the United States.
• Fluent in English with good communication skills.

Responsibilities

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
• Communicate job expectations to employees and ensure all training is completed per company guidelines
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Create and maintain a guest first culture in the restaurant
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
• Control costs to help maximize profitability
• Adhere to security and cash handling procedures
• Demonstrate competency in weekly inventory process and analysis
• Demonstrate competency in writing effective crew schedules and monitoring labor performance daily
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Skills

Basic computer skills

Money handling

Stand 6+ hours

Work authorization (US)

Fluent English

Job description

Cafua Management Company in Concord, NH is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a capable team and delivering friendly guest experiences while driving profitable top line sales.

You will help recruit, onboard, train, and develop crew and shift leaders, enforce safety and sanitation, and execute brand standards, menus, and labor plans. This role offers growth within a family-owned franchise with competitive pay and benefits.