Restaurant Operations Manager: Guest Experience & Growth

Shake Shack; Virginia (MN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k with company match

Paid time off

Parental leave

Medical insurance

Dental & vision

Employee assistance program

Pre-tax commuter benefits

Job summary

Shake Shack is hiring a Restaurant Manager to lead daily operations and train staff, ensuring superior service in a fast-paced setting. You will motivate the team, coach for excellence, and promote the brand through local events.

We look for 2-3 years of restaurant management experience, strong operations knowledge, and a flexible schedule. Shake Shack offers competitive pay, comprehensive benefits, and growth opportunities in a supportive ShackFam environment.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Coaching

Team Management

Customer service

Education

Food handler certification (preferred)

Job description

Shake Shack is hiring a Restaurant Manager to lead daily operations and train staff, ensuring superior service in a fast-paced setting. You will motivate the team, coach for excellence, and promote the brand through local events.

We look for 2-3 years of restaurant management experience, strong operations knowledge, and a flexible schedule. Shake Shack offers competitive pay, comprehensive benefits, and growth opportunities in a supportive ShackFam environment.