Restaurant Operations Manager — Lead & Grow Team

Shake Shack; Town of Clarence (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Medical, dental & vision insurance

401(k) plan with company match

Paid time off

Paid parental leave

Job summary

Shake Shack in New York is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high-performing team in a fast-paced setting.

You will train staff, manage performance, and promote the brand through community events while maintaining sanitation and safety standards. The role offers weekly pay, solid benefits, and opportunities for growth within our ShackFam.

Qualifications

• 2–3 years of restaurant management experience in a high-volume, fast-paced setting.
• Knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Coaching

Customer service

Flexibility

Education

Food handler certification

Job description

Shake Shack in New York is seeking a Restaurant Manager to oversee daily operations, ensure guest satisfaction, and lead a high-performing team in a fast-paced setting.

You will train staff, manage performance, and promote the brand through community events while maintaining sanitation and safety standards. The role offers weekly pay, solid benefits, and opportunities for growth within our ShackFam.