Restaurant Operations Manager: Growth & Guest Experience

Raising Cane's; Orlando (FL); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Weekly pay

Competitive pay with monthly bonus

Paid time off

8 paid holidays a year

Casual work attire

401(k) with employer match

Tuition reimbursement

Employee assistance program

Pet insurance

Discount programs

Job summary

Raising Cane's Orlando is seeking an Operations Manager to support Restaurant Leader in delivering operational excellence and upholding Raising Cane’s standards and culture across all daily runs.

The OM will drive shift execution, supervise Crewmembers, ensure customer service quality, and manage safety procedures while maintaining a clean, well-run facility. The role requires leadership, organization and strong communication skills.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• 3+ years of Restaurant or retail management experience.
• Possess a valid, state-issued driver's license.
• Must complete all required Raising Cane’s company training programs.
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training.
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing.
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills.
• Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems.
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly.

Responsibilities

• Executes Restaurant operations functions.
• Acts as manager on duty and opens and closes the Restaurant.
• Manages cash handling and ensures accountability.
• Enforces Raising Cane’s policies and standards.
• Executes shift management meeting Raising Cane’s operations and safety standards.
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed.
• Deploys Crewmembers during a shift.
• Provides exemplary customer service.
• Utilizes reward and recognition program for the Crewmembers in the Restaurant.
• Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.).
• Ensures cleanliness of the Restaurant and ensures the facility is in good working order.

Job description

Raising Cane's Orlando is seeking an Operations Manager to support Restaurant Leader in delivering operational excellence and upholding Raising Cane’s standards and culture across all daily runs.

The OM will drive shift execution, supervise Crewmembers, ensure customer service quality, and manage safety procedures while maintaining a clean, well-run facility. The role requires leadership, organization and strong communication skills.