Restaurant Operations Manager

IHOP; Indiana (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

IHOP restaurant manager oversees front and back of house operations with a strong emphasis on profitability and guest satisfaction, while upholding IHOP's standards of quality and service.

The role supervises craft training, budgeted sales execution, staff recruitment and development, compliance with safety and SOPs, and daily reporting to ensure smooth operations and guest experience across shifts.

Qualifications

• High school diploma or GED and 2-4 years related experience and/or training, or equivalent combination of education and experience.
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• A valid Driver’s License will be necessary to drive a car on Company business.
• Certification through assigned IHOP training courses.

Responsibilities

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current IHOP Standard Operation Procedures (SOP) and the current operations plan.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

Skills

Leadership

Communication

Budget management

Staff training

Operations supervision

Education

High school diploma or GED with 2-4 years related experience

Job description

IHOP restaurant manager oversees front and back of house operations with a strong emphasis on profitability and guest satisfaction, while upholding IHOP's standards of quality and service.

The role supervises craft training, budgeted sales execution, staff recruitment and development, compliance with safety and SOPs, and daily reporting to ensure smooth operations and guest experience across shifts.