Restaurant Operations Leader: Profit & Guest Experience

IHOP; Mustang (OK); On-site; USD 40,000 - 65,000; Full time

Job summary

IHOP is seeking a restaurant manager to supervise employees and drive profitability and sales growth while upholding IHOP's standards of quality and service. You will manage front- and back-of-house operations with emphasis on guest satisfaction and financial performance.

Responsibilities include implementing training programs, achieving budgeted goals, recruiting and retaining staff, and ensuring compliance with safety and sanitation regulations across all areas of the unit.

Qualifications

• Must have high school diploma or GED and 2–4 years related experience.
• Strong communication and leadership abilities.
• Certification through IHOP training courses.

Responsibilities

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current IHOP SOP and operations plan.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

Skills

English proficiency

Education

High school diploma or GED

Job description

IHOP is seeking a restaurant manager to supervise employees and drive profitability and sales growth while upholding IHOP's standards of quality and service. You will manage front- and back-of-house operations with emphasis on guest satisfaction and financial performance.

Responsibilities include implementing training programs, achieving budgeted goals, recruiting and retaining staff, and ensuring compliance with safety and sanitation regulations across all areas of the unit.