Restaurant Operations Leader - Train, Motivate & Grow

Shake Shack; Mashpee (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly Pay

Meal Discounts

Corporate discounts

Health Insurance

Life and Disability Insurance

401k Plan with Company Match

Paid Time Off

Parental Leave

Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Flexible Spending Accounts

Development and Growth Opportunities

Job summary

Shake Shack is hiring for a Restaurant Manager in Mashpee, MA. Lead daily operations to deliver superior service, while coaching team members to uphold Shake Shack’s hospitality standards.

This role emphasizes people leadership, staff development, and brand promotion within the local community. The position requires 2-3 years in restaurant management, strong operations knowledge, and a proactive approach to safety, sanitation, and guest satisfaction.

Qualifications

• 2-3 years of restaurant management in a high-volume, fast-paced setting.
• Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant Management

Leadership

Operations

Financial literacy

Food safety

Flexibility

Job description

Shake Shack is hiring for a Restaurant Manager in Mashpee, MA. Lead daily operations to deliver superior service, while coaching team members to uphold Shake Shack’s hospitality standards.

This role emphasizes people leadership, staff development, and brand promotion within the local community. The position requires 2-3 years in restaurant management, strong operations knowledge, and a proactive approach to safety, sanitation, and guest satisfaction.