Restaurant Operations Lead - Growth & Guest Experience

Shake Shack; Cotuit (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for旅行, 及

Job summary

Shake Shack is seeking a Restaurant Manager to oversee daily operations in a fast-paced, high-volume setting in Cotuit, MA. You’ll train team members, lead hospitality initiatives, and ensure top-notch guest service while coaching staff toward excellence.

Responsibilities include managing operations, sanitation compliance, and promoting the brand through local events. Prior restaurant management experience and a passion for people are required; benefits include weekly pay and comprehensive

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Staff training

Leadership

Operations

Sanitation

Job description

Shake Shack is seeking a Restaurant Manager to oversee daily operations in a fast-paced, high-volume setting in Cotuit, MA. You’ll train team members, lead hospitality initiatives, and ensure top-notch guest service while coaching staff toward excellence.

Responsibilities include managing operations, sanitation compliance, and promoting the brand through local events. Prior restaurant management experience and a passion for people are required; benefits include weekly pay and comprehensive