Restaurant Operations Leader – High-Volume, Guest-Centric

Shake Shack; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Medical, Dental, and Vision Insurance

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre-Tax Commuter Benefits

Flexible Spending and Dependent Care

Job summary

Shake Shack in Houston is seeking an experienced Restaurant Manager to oversee daily operations, maintain guest satisfaction, and coach a fast-paced team in a high-volume environment.

You will lead sanitation, safety, and hospitality standards, develop local outreach events, and drive profitability while embodying the Shack values of teamwork, learning, and continuous improvement. This role offers opportunities for growth within a beloved hospitality brand.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Strong leadership and coaching abilities with a focus on guest satisfaction.
• Knowledge of food safety, sanitation, and health codes.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on Shack operations
• Motivate and manage team members to provide hospitality at the highest level
• Demonstrate leadership with coaching and excellence
• Develop and implement plans to promote the brand in the local community through events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Team management

Guest service

Coaching

Operational excellence

Education

High school diploma or equivalent

Food handler certification, preferred

Tools

POS systems

Job description

Shake Shack in Houston is seeking an experienced Restaurant Manager to oversee daily operations, maintain guest satisfaction, and coach a fast-paced team in a high-volume environment.

You will lead sanitation, safety, and hospitality standards, develop local outreach events, and drive profitability while embodying the Shack values of teamwork, learning, and continuous improvement. This role offers opportunities for growth within a beloved hospitality brand.