Restaurant Operations Leader | High-Volume & Growth

Shake Shack; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

Health Insurance

401k plan

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter benefits

Flexible spending accounts

Development and growth opportunities

Eligibility criteria applies

Job summary

Shake Shack in Charlotte, NC is seeking an experienced Restaurant Manager to oversee daily operations and drive outstanding guest service. You will lead a fast-paced team, coach staff, and promote the brand through local community initiatives.

The role emphasizes leadership, coaching, and adherence to sanitation and safety standards, with opportunities for growth within a fast-growing hospitality brand.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Operations management

Food safety knowledge

Job description

Shake Shack in Charlotte, NC is seeking an experienced Restaurant Manager to oversee daily operations and drive outstanding guest service. You will lead a fast-paced team, coach staff, and promote the brand through local community initiatives.

The role emphasizes leadership, coaching, and adherence to sanitation and safety standards, with opportunities for growth within a fast-growing hospitality brand.